Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
NOTE IN THE CASE OF ANY GEL BATTERIES WE WILL NOT RECEIVE ANY RETURNS IF IT’S BEEN USED !!
NOTE : GEL BATTERIES HAVE NO WARRANTY, DOESN’T MATTER IF IT’S A SINGLE BATTERY PURCHASE OR A PORTABLE SYSTEM THAT INCLUDE GEL BATTERIES. IF THE SYSTEM WAS WORKING FINE FOR AT LEAST 30 DAYS + AND ALL OF A SUDDEN THE BATTERIES DIE IN YOU, WE WON’T BE HELD RESPONSIBLE AND WON’T REPLACE THEM ON OUR COST !!!!
To start a return, you can contact us at [email protected] . Please note that returns will need to be sent to the following address: SHOP F11, BONAERO PARK SHOPPING CENTRE, CNR ATLAS RD &, Geldenhuys Rd, Bonaero Park, Kempton Park, 1622
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at [email protected] .
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at [email protected].
Warranties:
All inverters and batteries must be installed by a qualified electrical wireman or Master electrician with a valid registration with the Department of Labour. A valid electrical certificate of compliance (COC) must be issued once installed, specific to the installation of the backup or solar system. The installation must be compliant with SANS 10142 and ALL its parts. Any warranty claim submitted without installation photos, a valid COC and proof of a qualified wireman/master electrician installing the unit, can be rejected and will render the warranty claim null at void. Please note repairs can take up to 2-3 weeks.
Important: (If your not able to provide the following your repair will be at your own cost)
In order to get your product approved for repairs we will need the following:
1.Clear photo of The installation done by a qualified personal.
2. A valid electrical certificate of compliance (COC)
3.Proof of a qualified wireman/master electrician certificate which installed the unit.
The warranty does not cover damage resulting from:
• Power surge
• Under-voltage
• Over-voltage
• Lightning
• Corrosion
• Sea spray
• Condensation
• Water damage
• Dust or any solid particles
• Sand
• Insects
• Excessive heat exposure
• Weather damage
• Negligence by the installer or homeowner
• Incorrect installation
• Inadequate protection device rating
• Tampering (broken seal)
• Dirty filters
• Exceeding the maximum power rating, current or voltage for the input solar circuit, DC battery input, AC input and AC output.
• Visible Damage